If you receive an e-mail notification that your account has been locked and/or you see an alert when you log into your account, this usually means there is a Terms of Service violation that needs to be addressed before your account is unlocked. Additionally, all Intellifluence members are expected to adhere to our Community Standards.
A typical alert will appear as a purple banner in your account dashboard and include the following information:
1. Issue type
2. Date account was locked
3. Custom message from Admin, highlighting the particular issue
If your account is locked, you cannot make any updates to other transactions until the particular issue has been rectified. If there are multiple issues, they must be rectified before your account is unlocked. If you have questions about why your account was locked or want to discuss the situation with an Admin, contact support here.
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